An Inside Look At ViaTalk

Assembled: for your viewing pleasure, no strings attached, no purchase necessary, void where prohibited, batteries not included, and without further ado... your own personal peek into the evil corporate underworld that is ViaTalk.

random people

Tiny Fists

aka: tanya runyon fowler
position: tech support
since: 2005
hobbies: concerts, movies, cleaning

The Media King

aka: michael musgrave
position: cs manager
since: 2005
hobbies: surfing

vt_blog

Happy Thanksgiving!

26th Nov 2008

Happy Thanksgiving to all

posted by The Marketeer

Trick or Treat!

20th Nov 2008

Halloween here at ViaTalk can produce quite a few pictorial oddities. Here are the highlights of the costumes that were sported in our offices during the daylight of All Hallows' Eve.

posted by The Marketeer

Tickets

12th Nov 2008

Greetings,

The first edition of change brought about by responses to the Dead Parrot Suggestion email has arrived. The ticket submission page has been updated in accordance with a study conducted upon past tickets and trends. Josh, our resident developer, has created a more efficient form for customers to use when submitting tickets to the technical support team. By gathering more information up front about your problem, we can cut down on the number of responses (by both users and support representatives) necessary to come to a solution. This means less time between problem and solution.

I would explain the new process for submitting tickets on this blog, but the form is so well designed it is self-explanatory. So, instead, just let us know what you think. In the meantime, stay on the lookout for the next update.

Cheers,
Craig

posted by The Marketeer

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