VT_Inside - Behind The Scenes

Customer Feedback Chat #2

The Taskmaster — Wed, 15 Apr 2009 18:27:47 +0000

On Tuesday we had the 2nd of our monthly customer feedback chats. You can read the transcript below. Be sure to join us next month!

<a href=”http://www.coveritlive.com/mobile.php?option=com_mobile&task=viewaltcast&altcast_code=b38d315aa6″>ViaTalk Chat</a>

Customer Feedback Forum Chat #2

The Taskmaster — Mon, 13 Apr 2009 18:58:21 +0000

We are always looking for ways to improve our service, and our greatest asset in this quest is you, the customer. I would like to personally invite you to the second of our series of ViaTalk customer feedback forum chats, this Tuesday, April 14th, at 4:00 PM EST.

In these monthly chats, we give you the customer direct contact with our upper management and development team to help mold the service into exactly what you are looking for in a communications provider. All chats are archived for later viewing right here on the VT_Inside blog at http://www.vtinside.com

To join in this chat, or more information on this and other upcoming events, please log into your ViaTalk control panel and click on ‘Customer Feedback’ on the main navigation bar. I look forward to working with you to mold our services to better fit your needs.

Viatalk is on Twitter

The Marketeer — Thu, 02 Apr 2009 17:40:51 +0000

Everyone currently using Twitter look out! Viatalk now has its own Twitter feed. We plan on using it in many different ways.

We will tweet about events that go on around the office like the current Hostrocket vs. Viatalk Fit Club Contest.

We will tweet about new features or promotions that are up and coming for customers of Viatalk.

We will be having contests that are exclusively Twitter based. Like the one we just started. Enter before April 9th and you could win a free month of Viatalk Phone Service.

Check it out at Viatalk Twitter Contest

ViaTalk Customer Feedback Forum

The Taskmaster — Tue, 03 Mar 2009 20:55:52 +0000

We had the first of our ViaTalk customer feedback forum discussions today. Read the chat transcript below, and remember to join us next month!

&lt;a href=”http://www.coveritlive.com/mobile.php?option=com_mobile&amp;task=viewaltcast&amp;altcast_code=f480810829″ &gt;ViaTalk Chat&lt;/a&gt;

New - ViaTalk Customer Feedback Forum

The Taskmaster — Thu, 26 Feb 2009 23:05:05 +0000

We are always looking for ways to improve our service, and our greatest asset in this quest is you, the customer. Many of the wide array of features that we provide have been inspired by suggestions and comments from our customers. To better harness these ideas we have created the ViaTalk Customer Feedback Forum.We will be holding monthly chats, giving you the customer direct contact with our upper management and development team to help mold the service into exactly what you are looking for in a communications provider. All chats will be archived for later viewing right here on the VT_Inside blog.

For more information on upcoming events, please log into your ViaTalk control panel, and click on Customer Feedback on the main navigation bar. We look forward to working with you to mold our services to better fit your needs.

No More Blank Voicemails.

The Marketeer — Wed, 21 Jan 2009 19:58:03 +0000

In response to multiple suggestions sent to the DeadParrot Suggestion Box, Viatalk has developed Voicemail Hang-up Detection. This will prevent any voicemails that are empty because of a hang-up from being sent to your voicemail in the first place. Now you don’t need to waste time to access your voicemail to delete blank messages. When you access your voicemail, you can be assured every single voicemail you see is an actual message.

Star Codes

The Marketeer — Mon, 12 Jan 2009 17:03:44 +0000

Viatalk is getting back to its roots. We are pushing the envelope in terms of feature set and developing new and exciting additions to the already robust feature set we currently offer. We are in the process of rolling out three new star codes for our phone service.

1. Star 393 (FWD) - Use your phone to activate and deactivate call forwarding without logging in to the control panel. Just hit *393 and enter the number to which you want to forward the calls.

2. Star 363 (DND)- Use your phone to activate and deactivate Do Not Disturb without logging in to the control panel. This feature acts independently of the scheduled DND times in your control panel, you hit *363 and you are on DND.

3. Star 255 (BLK) - If someone calls you that you want to add to your block list, hit *255 and it will prompt you to make sure you would like to block them. Then it simply adds them to your call block list. No more needing to know the number and adding it manually later. Use the star code and block them right at the moment you are thinking about it.

Happy Thanksgiving!

The Marketeer — Wed, 26 Nov 2008 15:27:21 +0000

Happy Thanksgiving to all

Trick or Treat!

The Marketeer — Thu, 20 Nov 2008 19:29:30 +0000

Halloween here at ViaTalk can produce quite a few pictorial oddities. Here are the highlights of the costumes that were sported in our offices during the daylight of All Hallows’ Eve.

Tickets

The Marketeer — Wed, 12 Nov 2008 20:22:37 +0000

Greetings,

The first edition of change brought about by responses to the Dead Parrot Suggestion email has arrived. The ticket submission page has been updated in accordance with a study conducted upon past tickets and trends. Josh, our resident developer, has created a more efficient form for customers to use when submitting tickets to the technical support team. By gathering more information up front about your problem, we can cut down on the number of responses (by both users and support representatives) necessary to come to a solution. This means less time between problem and solution.

I would explain the new process for submitting tickets on this blog, but the form is so well designed it is self-explanatory. So, instead, just let us know what you think. In the meantime, stay on the lookout for the next update.

Cheers,
Craig