VT_Inside - Behind The Scenes http://vtinside.com Behind The Scenes Tue, 26 Jan 2010 21:32:07 +0000 http://wordpress.org/?v=2.2.3 en A Taste Of Things To Come http://vtinside.com/?p=308 http://vtinside.com/?p=308#comments Tue, 26 Jan 2010 21:32:07 +0000 The Rude http://vtinside.com/?p=308 During one of the most up and down winters we’ve had in the northeast in quite some time, things have been busy here at ViaTalk.  We’ve continued to expand our network, creating an even more stable experience for our customers.  We have introduced some new beta features recently including the ability to export your call logs to an Excel spreadsheet or an XML file, and Remote Voicemail Whitelisting which allows you specify a list of telephone numbers which will automatically be associated with your account when you dial the Remote Voicemail Access Toll Free number, eliminating the need to specify your ViaTalk telephone number and voicemail pin.

The response we have received to our iPhone app, ViaTalk Mobile,  has been amazing.  We have had over 5,000 downloads and the feedback we have received has been extremely positive.  We would like to thank everyone who has offered suggestions and feedback on what they would like to see in future updates.

On the horizon we have some exciting new features in development.  Our developers have been hard at work developing a Incoming Call Recording feature as well as some new ways to control your incoming calls.  We will soon be adding a feature Beta Lab which gives you the ability to block any calls that are not from valid US phone numbers as well as a feature which allows you to block calls from telephone numbers starting with the digit zero.  On top of that we have many other large projects in the works to continue bringing you the most innovative feature set in the industry.

Our developers love receiving suggestions for new features and input on existing ones as well.  As always, if you have any suggestions, send us an email at: thedifference@viatalk.com

]]> http://vtinside.com/?feed=rss2&p=308 Have Your Kids Call Santa http://vtinside.com/?p=307 http://vtinside.com/?p=307#comments Tue, 08 Dec 2009 16:01:52 +0000 The Taskmaster http://vtinside.com/?p=307 Let Santa know if your kids were naughty or nice this year! Simply sign up below and we’ll email you Santa’s personal ViaTalk phone number so your children can tell him exactly what they want for the holidays! One lucky child will be selected at random on Dec. 20th* to have their wishes fulfilled!

http://santa.viatalk.com/

]]> http://vtinside.com/?feed=rss2&p=307 ViaTalk Mobile http://vtinside.com/?p=305 http://vtinside.com/?p=305#comments Wed, 18 Nov 2009 20:35:39 +0000 The Rude http://vtinside.com/?p=305 On Monday we released our brand new iPhone app: ViaTalk Mobile. This is the first and only fully functional control panel app in the App Store for residential and small business VoIP service. We’re really excited to be able to offer something like this, and we’ve gotten a great response so far. Preview the app over at www.viatalkmobile.com or click here to download it in iTunes, and let us know what you think at feedback@viatalkmobile.com!

ViaTalk Mobile

]]> http://vtinside.com/?feed=rss2&p=305 Passing Of A Friend http://vtinside.com/?p=304 http://vtinside.com/?p=304#comments Thu, 17 Sep 2009 15:53:33 +0000 The Taskmaster http://vtinside.com/?p=304 The HostRocket and ViaTalk staff are saddened to announce the passing of our friend and co-worker Brian Heinmiller.  We are glad to have had the opportunity to know him and our offices will not be the same without him.  You will be missed Brian.

brian.jpg

]]> http://vtinside.com/?feed=rss2&p=304 Behind the Scenes: The People http://vtinside.com/?p=301 http://vtinside.com/?p=301#comments Wed, 15 Jul 2009 21:49:04 +0000 Tiny Fists http://vtinside.com/?p=301 Joshua Priddle:


Workin’ Hard for the Money: Since February 2006
Job Title: The Ninja
Reason to love work: They pay me to code, how could you not love that?
Pastimes:Crocheting doilies
On his Ipod: Incubus, Meshuggah, Boy Hits Car, Alice In Chains
Favorite Crayola Crayon Color: Green
Breakfast of Champions: Red Bull
Film that gets 2 thumbs up: The Matrix
Celebrity Icons: Michael Jackson
Office lunch to die for: Cusato’s Pizza

Unique fact: Priddle has the ability to cite any quotation associated with, or pertaining to, Futurama.

ninja.jpg

]]> http://vtinside.com/?feed=rss2&p=301 Customer Feedback Chat #2 http://vtinside.com/?p=300 http://vtinside.com/?p=300#comments Wed, 15 Apr 2009 18:27:47 +0000 The Taskmaster http://vtinside.com/?p=300 On Tuesday we had the 2nd of our series of customer feedback chats..  You can read the transcript below.  Be sure to join us next time!

Thanks for helping us improve viatalk internet phone service.

]]> http://vtinside.com/?feed=rss2&p=300 Customer Feedback Forum Chat #2 http://vtinside.com/?p=299 http://vtinside.com/?p=299#comments Mon, 13 Apr 2009 18:58:21 +0000 The Taskmaster http://vtinside.com/?p=299 We are always looking for ways to improve our service, and our greatest asset in this quest is you, the customer.  I would like to personally invite you to the second of our series of ViaTalk customer feedback forum chats, this Tuesday, April 14th, at 4:00 PM EST.

In these chats, we give you the customer direct contact with our upper management and development team to help mold the service into exactly what you are looking for in a communications provider. All chats are archived for later viewing right here on the VT_Inside blog at http://www.vtinside.com

To join in this chat, or more information on this and other upcoming events, please log into your ViaTalk control panel and click on ‘Customer Feedback’ on the main navigation bar. I look forward to working with you to mold our broadband phone service to better fit your needs.

]]> http://vtinside.com/?feed=rss2&p=299 Viatalk is on Twitter http://vtinside.com/?p=298 http://vtinside.com/?p=298#comments Thu, 02 Apr 2009 17:40:51 +0000 The Marketeer http://vtinside.com/?p=298 Everyone currently using Twitter look out!  Viatalk now has its own Twitter feed.  We plan on using it in many different ways.

We will tweet about events that go on around the office like the current Hostrocket vs. Viatalk Fit Club Contest.

We will tweet about new features or promotions that are up and coming for customers of Viatalk internet phone service.

We will be having contests that are exclusively Twitter based.  Like the one we just started.  Enter before April 9th and you could win a free month of Viatalk Phone Service.

Check it out at Viatalk Twitter Contest

]]> http://vtinside.com/?feed=rss2&p=298 ViaTalk Customer Feedback Forum http://vtinside.com/?p=297 http://vtinside.com/?p=297#comments Tue, 03 Mar 2009 20:55:52 +0000 The Taskmaster http://vtinside.com/?p=297 We had the first of our ViaTalk customer feedback forum discussions today.  Read the chat transcript below, and remember to join us next time!

]]> http://vtinside.com/?feed=rss2&p=297 New - ViaTalk Customer Feedback Forum http://vtinside.com/?p=296 http://vtinside.com/?p=296#comments Thu, 26 Feb 2009 23:05:05 +0000 The Taskmaster http://vtinside.com/?p=296 We are always looking for ways to improve our service, and our greatest asset in this quest is you, the customer. Many of the wide array of features that we provide have been inspired by suggestions and comments from our customers. To better harness these ideas we have created the ViaTalk Customer Feedback Forum.We will be holding a series of chats, giving you the customer direct contact with our upper management and development team to help mold the service into exactly what you are looking for in a communications provider. All chats will be archived for later viewing right here on the VT_Inside blog.

For more information on upcoming events, please log into your ViaTalk control panel, and click on Customer Feedback on the main navigation bar. We look forward to working with you to mold our services to better fit your needs.

]]> http://vtinside.com/?feed=rss2&p=296