ViaTalk: Total weight loss of 2.30%
HostRocket: Total weight loss of 2.36%

It’s still a very close race at this point but [in my opinion] the first week is the easiest. We’ll see who stands slimmest in the end and I will keep you updated as the competition goes on!

GO VIATALK!

_Michael

Our Rocketeers made it all the way into the Semi-finals [ranked 4th] in the Newton division before being eliminated by a very small margin. The competition was fierce, and the whole event was a lot of fun.

Congratulations to the whole team for a great season, all of us at HR/VT look forward to next year’s game.

In other ViaTalk news: We’ve gathered some great feedback from those of you who have participated in our Customer Outreach Initiative so far, and we look forward to speaking to more and more of you in the coming weeks.

Also, starting Monday - The annual VT/HR Fitclub will officially begin. The staff will be maintaining a healthy diet, and participating in daily physical exercise with a goal of trimming down just in time for summer. At the end of this eight week competition, we will be comparing the average percentage of weight lost per office and the winner will be treated to a banquet to celebrate! So please, hold off on sending us any candy gift baskets - And if you really can’t resist, make sure you address them to Hostrocket!!

_Michael

1. The process of moving our client accounts over to our brand new Account Management Control Panel has been quite a success so far and the migration is nearing completion.
We’re very excited about our new CP, but if for any reason you aren’t completely satisfied with it, we’re collecting suggestions for improvement by email at thedifference@viatalk.com

2. A few weeks back, our very own Shenendehowa Team 20 won the Finger Lakes First Robotics Regional Competition [our first win in over 10 years!!] in Rochester, NY. I didn’t make it out to the regional, but Brendan, John, Tanya, and Eric were there for the action.
Today - The team departs for the Boston Regionals at Boston University Boston, MA. The whole HR/VT is cheering for another win. Good luck Rocketeers!

And finally… [drum roll]

TODAY IS BRADER’S BIRTHDAY! Happy Birthday Brendan!

_Michael

In an effort to better connect with the most important aspect of our business, you the customer, we are launching a full scale customer outreach campaign to help us further improve the ViaTalk experience.

In conjunction with in-house customer interaction policy changes, we will be conducting customer experience surveys on a broad and on going basis. In addition, you may receive a call the day following any customer service inquiry in order to give you a chance to give your opinion of the customer service experience, as well as voicing any other questions, comments, or concerns that you may have.

Managers from our billing, customer service, sales, and network administration departments will be making themselves available via multiple online outlets on a daily and ongoing basis to give you the opportunity to provide feedback to them easily and directly.

This initiative will be an on-going and evolving process, and we invite you to provide any feedback or suggestions you may have to help us along the way.

Thank you in advance for your future participation in this program, we look forward to exceeding your expectations and setting a new standard for what a phone company ought to be.

-The ViaTalk Team

While here, I have found the support team to be informative, friendly, and courteous with all of our customers, via both ticket and telephone. At HostRocket, we strive for unbeatable prices (take a look at our current Rocket Freedom plan) and unparalleled customer support. HostRocket is a company that started small, and has grown to be a true go-to name in the hosting market. We didn’t get to be an industry leader on advertising/prices alone. We rely on our customers as much as they rely on us. It’s your experiences, spread by your word of mouth, and your reviews that give our company an edge. It’s how we learn to completely accommodate our customers in an industry that is constantly evolving. We want to be the hosting company that you recommend to your friends, family, and colleagues. Please help us to stay on this way.

Remember, we can only stay on top when you let us know what we’re doing right and what we’re doing wrong. If you have any concerns, or suggestions of how we can improve the support services we currently offer, please feel free to email me at csmanager@hostrocket.com Thanks!

Some VT_Facts:

Did you know that VT has increased its staff by 100% since July?
A big “Thank You!” goes out to our new hires for quickly learning the ropes to continue our customer support!

Did you know that VT customers can find tech support through each other?
Our forums are a great place where VT customers can help other VT customers trouble shoot technical questions and provide feedback. Another big “Thank You!” goes out to our customers, old and new, for supporting ViaTalk and each other!

Did you know that you can be your own VoIP reseller?
VTWhite, ViaTalk’s private label VoIP reseller program, allows you to jump into the expanding VoIP market and be your own boss. Visit www.vtwhite.com for more info.

Did you know that pumpkins are members of the vine crops family called curcurbits?
Now you do!

Enjoy the autumn…. and as always, thank you for choosing ViaTalk!